Refund policy

Refined Moto Return & Refund Policy

Returns

We accept returns within 20 days of delivery. Items must be unused, uninstalled, in original condition, and include all original packaging and parts.

Customers are responsible for return shipping cost. Eligible returns may be subject to a 15% restocking fee.

Damaged, Defective, Missing, or Incorrect Items

Any damaged, defective, missing, or incorrectly shipped item must be reported to us within 3 days of delivery. You will only be receiving 80% of it back.

Please email refinedmoto.co@gmail.com with your order number and a description of your issue and clear photos of the product, packaging, and shipping labels.

IF YOU WANT YOUR ORDER RESOLVED QUICKLY, YOU MUST PROVIDE ELIGIBLE PROOF.

We have the right to decline any refund or return if the item does not meet the requirements in our refund & return policy.

Cancellations

Please contact us as soon as possible if you need to cancel an order. We cannot cancel orders that have already been shipped off, as it is not in our hands.

Pre-order cancellations are subject to a 15% cancellation fee.

Chargebacks & Disputes

Please contact Refined Moto before filing a chargeback or payment dispute. Contacting us directly is usually the fastest way to resolve an issue.

If a dispute is filed, Refined Moto may provide order details, tracking, proof of delivery, and customer communications to the payment provider. Customers who initiate a chargeback on a order that has been fulfilled will forfeit 100% of the order purchased